Returns & Exchange

At La Sposa Bridals, we want you to be completely satisfied with your purchase. If you are not happy with your bridal dress or any other item, our Returns & Exchange policy offers a hassle-free way to return or exchange your product. Please read the following policy carefully.

1. Returns

Eligibility for Returns:

• Items must be returned within 14 days from the date of delivery.
• The item must be in its original condition, unworn, unwashed, and with all tags attached.
• Custom-made or personalized items are non-returnable unless they arrive damaged or defective.

Non-Returnable Items:

• Custom-made dresses
• Personalized items
• Final sale items
• Gift cards

Return Process:

1. Initiate a Return: Contact our customer service team at lasposabridals@yahoo.com or +393289161238 to initiate a return. Please provide your order number and the reason for the return.
2. Return Authorization: Once your return is approved, you will receive a Return Authorization Number (RAN) and detailed return instructions.
3. Pack the Item: Carefully pack the item in its original packaging, including all accessories and documentation.
4. Shipping: Ship the item to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.

Refunds:

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
• Shipping charges are non-refundable.

2. Exchanges

Eligibility for Exchanges:

• Items must be exchanged within 14 days from the date of delivery.
• The item must be in its original condition, unworn, unwashed, and with all tags attached.

Exchange Process:

1. Initiate an Exchange: Contact our customer service team at lasposabridals@yahoo.com or +393289161238 to initiate an exchange. Please provide your order number and details of the item you wish to exchange.
2. Exchange Authorization: Once your exchange is approved, you will receive an Exchange Authorization Number (EAN) and detailed exchange instructions.
3. Pack the Item: Carefully pack the item in its original packaging, including all accessories and documentation.
4. Shipping: Ship the item to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.
5. Receive the New Item: Once we receive and inspect your exchanged item, we will ship the replacement item to you at no additional cost.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at lasposabridals@yahoo.com or +393289161238. Provide your order number and a description of the issue. We will work with you to resolve the problem as quickly as possible, including offering a replacement or refund.

4. International Returns & Exchanges

For international orders, the customer is responsible for return shipping costs, including any customs duties or fees. Please contact our customer service team for specific instructions on returning or exchanging international orders.

5. Contact Us

For any questions or concerns regarding our Returns & Exchange policy, please contact us at:

La Sposa Bridals Email: lasposabridals@yahoo.com Phone: +393289161238 Address: La Sposa Bridals, Brecia, Italy

By making a purchase from La Sposa Bridals, you agree to our Returns & Exchange policy.